Return Policy

    The Return Policy in short

    • You have 14 days to return an order after receiving it.

    • If you change your mind, or the product you received is not what you expected, please contact me before returning the item.

    • Unless arrangements are made with me, you cover the cost of the return.

    • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.

    • If you have any questions, please contact me.

    You can find my full Return Policy in our Terms and Conditions.

    Instructions for returning goods

    • If you wish to make a return, send me an e-mail, or a message  containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.

    • Ship the items for return within 14 days of the date of the notification.

    • You are responsible for any damage incurred by items during the return shipment. I therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

    • If possible, please provide me with a tracking number for the return shipment.

    • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.

    • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

    • If the product or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the product.

    All enquiries: madita.rauchberger@me.com