Return Policy

The Return Policy in short

  • You have 14 days to return an order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please contact me before returning the item.

  • Unless arrangements are made with me, you cover the cost of the return.

  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.

  • If you have any questions, please contact me.

You can find my full Return Policy in our Terms and Conditions.

Instructions for returning goods

  • If you wish to make a return, send me an e-mail, or a message  containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.

  • Ship the items for return within 14 days of the date of the notification.

  • You are responsible for any damage incurred by items during the return shipment. I therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

  • If possible, please provide me with a tracking number for the return shipment.

  • If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the product.

All enquiries: madita.rauchberger@me.com

selected customers: terra mater, ifa, tian, taubenkobel, falter, ö3